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Terms & Conditions

When Ordering: Please type or print orders legibly. To avoid duplication, please indicate if mailed orders were previously faxed or e-mailed. We cannot be responsible for duplicate orders. Enclose layout and artwork with order. Indicate PMS color(s) and their locations. Desired shipping date must be specified when an order placed. Allow for adequate transit time. Specific IN-HAND dates can only be controlled by next-day ground or air service where applicable. Customer will provide carrier account number for special delivery requirements or leave to FARO`s discretion to appropriately meet delivery schedule.

Repeat orders: Please specify the most recent Invoice and/or Work Order number.

Acknowledgments: All orders will be acknowledged in writing and processed according to the details indicated thereon. Upon receipt, it is the responsibility of the distributor to verify for its correctness and report any discrepancies immediately.

Delivery/shipping: Catalog prices do not include shipping costs. Depending on the product, normal shipping dates are between 5 – 40 working days from receipt of artwork and freight insurance approval. Allow for adequate transit time. All freight charges and insurance are the responsibility of the distributor. The selection of carrier shall be at the factory’s discretion if not specified. Even when specified, it may be necessary to use our preferred carrier in order to meet your delivery requirements. Due to the custom nature of our product and unforeseen circumstances, which may arise during production, it may be necessary to change the shipping method from ground to air in order to meet your deadlines. Special requests may be subject to a handling fee.

Address Information: To ensure prompt and accurate delivery, PLEASE PROVIDE A STREET ADDRESS AND POSTAL CODE. We cannot ship to box numbers.

Split Shipments: (On different dates) / Individual and Drop Shipments (Multiple shipments on same date). Add $10.00 per address, plus actual shipping charges. All claims for damaged and lost goods in transit or for delayed delivery must be filed by the distributor / recipient with the carrier on receipt.

Pricing: Effective February 1st, 2016 and subject to change without notice. All prices are quoted in Canadian funds, F.O.B. Pointe Claire, Quebec. GST and Provincial Sales Tax will be added to invoices where applicable.

Minimum order: $100.00. A less than minimum charge will be added for quantities between 25% and 99% of the catalogue minimums for all product categories unless otherwise specified.

Speculative / Pre-Production Samples: Are available on request and are charged per item as outlined in the catalogue. Sample charges for certain items are fully refundable less any incurred artwork, die or set-up charges, providing that there are no changes to the original sample. Sample charges for other items are non-refundable. Speculative: Sample requested when no order exists. Pre-Production: Order exists, with a sample required prior to production of full order.

Random Samples: are available and are free of charge if the unit value is less than $3.00. Any random samples with a value greater than the above said amount will be billed at the end column price. Transport costs other than regular mail are the responsibility of the distributor.

Over runs / Under runs / Backorders: All orders are subject to a 5% over or under run and will be billed accordingly. Transportation costs for any back orders will be the distributors responsibility. Orders requiring exact quantities will be subject to a 5% surcharge per unit. A backorder request will be granted if the quantity shipped is more then 5% under the requested quantity.

Returns: Goods should be inspected immediately upon arrival. Claims for returns and/or quantity discrepancies must be made within 10 days of receipt of merchandise. A written authorization from the factory is required prior to the return of merchandise. Transport costs for unauthorized returns will be the responsibility of the distributor. Merchandise must be returned in order to receive credit. All unauthorized returns will be refused and returned to sender.

Corrections/Cancellations: Orders requiring corrections or cancelled will be charged for all work completed, including any applicable artwork, die or set up charges.

Specifications: We reserve the right to make changes in specifications, colors and materials without notice or obligation, and specifically reserve the right to alter, withdraw or discontinue products at any time without notice or obligation.

Payment of Accounts: Upon credit approval, terms are net 30 days. Interest charges of 1.5% per month will be billed on overdue accounts. For new accounts, a 50% deposit is required with the balance shipped C.O.D. We accept VISA, MasterCard, cheques and money orders. NSF cheques are subject to a $25.00 charge, and will result in loss of credit privileges. VISA and MasterCard are accepted at time of order. Credit cards will be accepted for overdue payments at a 2% surcharge. For orders over $2500 only checks and money orders will be accepted unless otherwise approved by the factory.

Model Molds: Are for the exclusive use of the original customer. All dies, model molds and materials used in manufacturing an order remain property of FARO and cannot be relinquished. FARO reserves the right to dispose of dies, model molds and materials without notice after a period of at least one year without reorder.

Trademarks: All copy or other material submitted by the customer for use by FARO will be accepted by FARO as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by FARO on the products ordered will not violate any such laws, and FARO hereby disclaims any and all liability for compliance with such laws in the use of the customer's copy or other material. The customer hereby agrees to hold FARO harmless to any damages, costs, and/or expenses that may arise from any and all actions as consequence of FARO's use of said copy or other material or the operations undertaken by fulfilling the customer's order. Logos and imprints used in this catalogue are for illustration only. They do not imply endorsement. These designs are not available for sale to anyone other than the parties expressly authorized by the owners of such designs.

Right to Promote: We reserve the right to use all products in our advertising and displays unless advised in writing by the customer.

Country of Origin: Federal law requires that all imported items bear the mark of the country of origin where the product is manufactured.

International/Overseas: Require advance payment before production of order.

Lead Free: For products specifically intended for use by children, please contact factory.

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