“Wow... you truly are the best in the business! I mean that...thank you very much!”
- Adam McCarthy, President | Proforma Sunshine State
“I wanted to take the time to say the client (And those at
McCabe who saw the product) think that this was one of the best examples of
Quality work seen in recent history! The Detail you were able to extract from this item is beyond
words, and the fact you did it and the stands in such a speedy fashion leaves
little doubt in my mind where to go next time I need metal products and more.
Thanks again for the great job!”
- Paul Leclerc, Sales Associate | McCabe Promotional
“I just wanted to let
you know how impressed I am with the ornaments I received from you. The
quality is great and they look amazing. Knowing now how you produce them
I am astounded that you can produce them that quickly and with such great
detail. You guys did such a great job and I can’t wait to work with you
- Jayne Case, Marketing Consultant | JMK Advertising
“I just wanted to
drop you a line to thank you and your team for the excellent service and fast
turnaround on my recent order. They were thrilled with the results and they
arrived in time for their first meeting of the year!
Thanks again for making me look so good in the eyes of my
customer! I will be sending you all my pin business in the future!”
- Adrian Webb | Vivid Image promotions
“I have over the past 4 years enjoyed quality and service
from Faro, but feel you need to know about the exceptional service I received
yesterday. An order for 250 econo lapel pins was damaged during shipping by
FedEx and sent back to Faro. Unfortunately, nobody was made aware of this (by
FedEx) so the up to date information had my pins shipping on schedule. Well,
the day before the event when these were needed-still no pins. I called and
your helpful receptionist directed me to Gladys. Gladys and I tracked the
package and she put out a call to FedEx. A little later she called back and
told me that she was waiting on an answer from FedEx, but the possibility of
making more was an option.
Congratulations - not only did my customer receive
the pins that she needed the next day, she got the finish she wanted which we
thought would not be able to happen.
Although my contact was only with Gladys (who kept me calm and updated), I know
that service like this only comes from a group of sales, production and
administrators who work as a team. Your team made what seemed like an
impossible situation, a success. This experience only serves to reinforce why
everyone here at Capital chooses Faro for all our custom pins, buckles etc.
Keep up the great work and my hats off to all the hard working production team!”
- Marilyn Verber | Capital Awards Inc.
“I have to say this company is like a breath of fresh air.
Customer Service; a pleasure, products; classy & shipping, on point.
By the way, you are incredibly efficient, responsive and
helpful. Reps like you are few and far between in getting back to us so quickly.
Thank you for the great service!”
- Ruth Konig
“The people at Faro are miracle workers! You never let
- Cathy Cohen